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Customer Success Manager, UK

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We are looking for a driven Customer Success Manager who will help our UK customers to be part of the digital transformation within the healthcare sector. Are you passionate about customer relationship, new technology and want to play a major role in changing healthcare in the UK? If so, read on.  

What can you expect in the role? 
Visiba Care is the market leader for digital healthcare consultations in the Nordics and is now entering the UK market. As our Customer Success Manager, you will play a leading role in making sure the customer experience is extraordinary. You will be managing a portfolio of customers from all over the UK. 

As Visiba Care’s UK Customer Success Manager, you will be the customers’ primary point of contact and in charge of the entire customer journey, from onboarding and delivery to user trainings and workshops. You will give support in technical discussions and make sure that the customers have the right expectations. It is important to maintain a strong relationship with existing customers and to establish new customer relations as we grow. We expect you to deliver exceptional service to our customers in order to ensure to ensure that our customers succeed. The role will grow with the business and you will be expected to do the same.  

You will work closely with our global head of Customer Operations and the Customer Success Manager team in Sweden. Furthermore, you will work in close cooperation with our UK Country Manager in different sales processes and build close cooperation with the Swedish product team to share knowledge to make sure that we develop our platform in accordance with UK market requirements. However, the role will demand a high level of independence and a pragmatic mindset, so it is important to be prepared to do some heavy lifting. You will be given a lot of freedom with responsibility. 

Who are you? 

  • We think you are an empathetic person who thrives on seeing others succeed. 
  • We expect you to have: 
  • Prior experience of cloud-based software solution, SaaS
  • A degree
  • Prior experience of client management and an ability to develop strong customer relationships
  • A problem-solving mindset
  • High technical understanding
  • An ability to share knowledge through training sessions and workshops
  • A structured way of working
  • Good communication skills, both oral and written
  • It is good if you have one or several of the following: 
  • Prior experience from healthcare or a related area, such as pharma or MedTech 
  • Experience of Project management or product management

Who will help you succeed? 
At Visiba Care, we believe in the individual’s ability to lead themselves, and as leaders we share the philosophy of freedom with responsibility. As part of our Customer Operations Team you will have me, Albin, as your direct manager. I have a true interest in people and look forward to helping you to succeed in your role. Even though we encourage individual achievements at Visiba Care, we believe that, without great teamwork, no one will be able to achieve the things we are striving for. All credit to Hanna, Lovisa, Jennie, Vera and Jesper, your future colleagues in the Customer Operations Team team, who have achieved great things by supporting and challenging each other, and not least by having fun together!   

What do we offer? 

  • We offer the possibility of being part of a journey to change the world by improving healthcare with new innovative products 
  • 25 days paid leave 
  • Competitive salary and pension programme 
  • Health insurance
  • etc.

The placement is in Oxfordshire, UK, but frequent travel will be required, meeting customers throughout the UK and also visiting our office in Sweden on a regular basis. 

If you have any questions regarding the recruitment or the position, you are more than welcome to give us a call: 

  • Albin Forslund, Head of Customer Operations, +46 707511865  
  • Elin Almroth, Head of People and Culture, +46 738199591 

The last day for applications is June 23rd. Selection will take place continuously, so do not hesitate to send in your application as soon as possible.  

About Visiba Care 
Visiba Care is a cloud-based software solution that enables healthcare providers to get started with their own branded digital practice. Founded as a purpose-driven company in 2014, Visiba Care's mission is to empower healthcare providers and improve people\s lives. Visiba Care leads the market in digital healthcare consultations in Sweden, and is advancing in other markets such as Norway, Finland and the UK. The customers vary in range, from smaller clinics to large healthcare organizations, both in the public and private sector. Visiba Care's headquarter is located in Gothenburg, Sweden. 
Visit us at www.visibacare.com 

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Our values

  • We act

    with passion and curiosity to accomplish great things

    with a pragmatic mindset, focused on getting things done

    by celebrating each other's achievements and having fun

  • We grow

    as individuals by challenging and supporting each other

    as a team by sharing knowledge and aligning our goals

    as a company by aiming high, driving and embracing change

  • We care

    for each other, by being warm, attentive and respectful

    for our customers by going the extra mile to help them succeed

    for the society by contributing to a healthy and sustainable world

Workplace & Culture

We believe that individuality strengthens our team, and that striving towards a common goal doesn't require conformity. At Visiba Care you are encouraged to find your own way and rely on your own creativity. Together we will discover the unique way in which you and only you can contribute to our work. Our growth and expansion across Europe brings new and fun challenges every day. It also brings new opportunities for you to grow as an individual and professional.

And if you're a musician, a gamer or a hobby politician, or if you collect breakfast cereals(!), well then you'll find friends of like mind in our family. No one said changing the world couldn't be fun!

Already working at Visiba Care?

Let’s recruit together and find your next colleague.

  • Albin Forslund
  • Anastacia Simonchik
  • Andreas Astlind
  • Andreas Larsson
  • Anna-Lena Kärrstrand
  • Aparajita Sengupta
  • Cornelia Broqvist
  • Elin Almroth
  • Emil Nordling
  • Felix Brüsewitz

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