Customer Success Manager

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Do you love building strong customer relationships and truly care about helping others? At Visiba Care, you have the opportunity to play a big role in changing healthcare on a global stage. It’s important, it will save lives, and it will be fun!  We are looking for a passionate and driven Customer Success Manager who thrives in an ever-changing environment. 

What can you expect in the role? 
As a Customer Success Manager, you will on-board new clients and act as their primary point of contact post-sale. It is important to maintain a strong relationship with existing customers and establish new customer relations as we grow. We expect you to deliver exceptional service to our customers which will ensure retention, identify cross-sale opportunities and be observant of clients at risk. You follow up on concerns promptly and always strive to exceed expectations. You will educate and support our customers on best practices and inspire them to think strategically about how our platform can support their needs. You will be responsible for the entire customer journey, from handover from Sales to strategic planning and user training. At Visiba Care we always put the customer first, and, as Customer Success Manager, you will have a leading role in making sure the customer experience is extraordinary. 

Who you are 
We believe that you are an empathetic person who thrives by watching others succeed. To help your social disposition shine in this role, you bring to the table the following set of skills and experience:

  • A post-secondary educational degree
  • Prior experience from client management and/or customer success, preferably from a B2B organisation
  • A problem-solving mindset  
  • Attention to detail
  • Excellent skills in Swedish and English, in both speech and writing 
  • Presentation and public speaking skills 
  • A strong curiosity for technology and the ability/desire to learn new software

 
Experience from one or several below is an added bonus: 

  • Healthcare or any related area, like pharma or MedTech 
  • Training professionals in new skills and/or doing webinars
  • Building training plans and working with e-learning
  • Prior experience from Software-as-a-Service

 
Who will help you succeed? 
At Visiba Care we believe in the individual’s ability to lead themselves, and as leaders we share the philosophy of freedom with responsibility. As part of our Customer Operations team you will have me, Lovisa, as your direct manager. I am dedicated to my role and to our customers’ success. I profoundly know that the more our customers advance in their digital journey the better our society will be – and I am eager to share that vision with you. When I’m not at work, you can find me with my family at our island home or at sea and enjoy the ocean. Even though we encourage individual achievements at Visiba Care, we believe that without great teamwork we will never be able to change healthcare at its core. We achieve great things by supporting and challenging each other, and not least by having fun together!   
 
What we offer

  • We offer the possibility to be part of a journey to change the world by improving healthcare with new innovative products 
  • An amazing workplace at Visiba Care’s headquarters in Gothenburg*  
  • A challenging environment where we will guarantee that you will grow 
  • Free training with a PT every Friday* 
  • 30 days paid leave 
  • Competitive salary and pension program 
  • Full pay during parental leave 

 
 *All available when it is again possible.
 
Placement is Gothenburg, Sweden.  
If you have any questions regarding the recruitment or the position you are more than welcome to give us a call: 

Elin Almroth, Head of People & Culture, +4673-8199591
Lovisa Dombrowe, Acting Head of Customer Operations, +4673-6401549

Due to the Christmas holidays, will start looking at the applications after 11th of January. 

About Visiba Care 
Visiba Care is a cloud-based software solution that enables healthcare providers to get started with their own branded digital practice. Founded as a purpose-driven company in 2014, Visiba Care's mission is to empower healthcare providers and improve people's lives. Visiba Care leads the market for digital healthcare consultations in Sweden, and is advancing in other markets such as Norway, Finland, and the UK. The customers vary in range, from smaller clinics to large healthcare organisations, both in to public and private sector. Visiba Care's headquarter is located in Gothenburg, Sweden. 
Visit us at www.visibacare.com

Or, know someone who would be a perfect fit? Let them know!

Göteborg

Krokslätts Fabriker 61
431 37 Mölndal Directions View page

Our values

  • We care

    for each other, by being warm, attentive and respectful

    for our customers by going the extra mile to help them succeed

    for the society by contributing to a healthy and sustainable world

  • We act

    with passion and curiosity to accomplish great things

    with a pragmatic mindset, focused on getting things done

    by celebrating each other's achievements and having fun

  • We grow

    as individuals by challenging and supporting each other

    as a team by sharing knowledge and aligning our goals

    as a company by aiming high, driving and embracing change

Workplace & Culture

We believe that individuality strengthens our team, and that striving towards a common goal doesn't require conformity. At Visiba Care you are encouraged to find your own way and rely on your own creativity. Together we will discover the unique way in which you and only you can contribute to our work. Our growth and expansion across Europe brings new and fun challenges every day. It also brings new opportunities for you to grow as an individual and professional.

And if you're a musician, a gamer or a hobby politician, or if you collect breakfast cereals(!), well then you'll find friends of like mind in our family. No one said changing the world couldn't be fun!

Already working at Visiba Care?

Let’s recruit together and find your next colleague.

email
@visibacare.com
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