Do you love building strong customer relationships and truly care about helping others? At Visiba Care, you have the opportunity to play a big role in changing healthcare on a global stage. It’s important, it will save lives, and it will be fun! We are looking for a passionate and driven Customer Success Manager who thrives in an ever-changing environment.
What can you expect in the role?
As a Customer Success Manager, you will on-board new clients and act as their primary point of contact post-sale. It is important to maintain a strong relationship with existing customers and establish new customer relations as we grow. We expect you to deliver exceptional service to our customers which will ensure retention, identify cross-sale opportunities and be observant of clients at risk. You follow up on concerns promptly and always strive to exceed expectations. You will educate and support our customers on best practices and inspire them to think strategically about how our platform can support their needs. You will be responsible for the entire customer journey, from handover from Sales to strategic planning and user training. At Visiba Care we always put the customer first, and, as Customer Success Manager, you will have a leading role in making sure the customer experience is extraordinary.
Who you are
We believe that you are an empathetic person who thrives by watching others succeed. To help your social disposition shine in this role, you bring to the table the following set of skills and experience:
- A post-secondary educational degree
- Prior experience from client management and/or customer success, preferably from a B2B organisation
- A problem-solving mindset
- Attention to detail
- Excellent skills in Swedish and English, in both speech and writing
- Presentation and public speaking skills
- A strong curiosity for technology and the ability/desire to learn new software
Experience from one or several below is an added bonus:
- Healthcare or any related area, like pharma or MedTech
- Training professionals in new skills and/or doing webinars
- Building training plans and working with e-learning
- Prior experience from Software-as-a-Service
Who will help you succeed?
At Visiba Care we believe in the individual’s ability to lead themselves, and as leaders we share the philosophy of freedom with responsibility. As part of our Customer Operations team you will have me, Lovisa, as your direct manager. I am dedicated to my role and to our customers’ success. I profoundly know that the more our customers advance in their digital journey the better our society will be – and I am eager to share that vision with you. When I’m not at work, you can find me with my family at our island home or at sea and enjoy the ocean. Even though we encourage individual achievements at Visiba Care, we believe that without great teamwork we will never be able to change healthcare at its core. We achieve great things by supporting and challenging each other, and not least by having fun together!
What we offer
- We offer the possibility to be part of a journey to change the world by improving healthcare with new innovative products
- An amazing workplace at Visiba Care’s headquarters in Gothenburg*
- A challenging environment where we will guarantee that you will grow
- Free training with a PT every Friday*
- 30 days paid leave
- Competitive salary and pension program
- Full pay during parental leave
*All available when it is again possible.
Placement is Gothenburg, Sweden.
If you have any questions regarding the recruitment or the position you are more than welcome to give us a call:
Elin Almroth, Head of People & Culture, +4673-8199591
Lovisa Dombrowe, Acting Head of Customer Operations, +4673-6401549
Due to the Christmas holidays, will start looking at the applications after 11th of January.
About Visiba Care
Visiba Care is a cloud-based software solution that enables healthcare providers to get started with their own branded digital practice. Founded as a purpose-driven company in 2014, Visiba Care's mission is to empower healthcare providers and improve people's lives. Visiba Care leads the market for digital healthcare consultations in Sweden, and is advancing in other markets such as Norway, Finland, and the UK. The customers vary in range, from smaller clinics to large healthcare organisations, both in to public and private sector. Visiba Care's headquarter is located in Gothenburg, Sweden.
Visit us at www.visibacare.com
